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Old 05-08-2019, 06:03 PM
Shade Tree Welder's Avatar
Shade Tree Welder Shade Tree Welder is offline
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Join Date: Jun 2004
Location: Kankakee County, IL
Posts: 19,337
Default Supplier issues.

Now at least they tried to do the right thing and in the past McMaster has substituted parts that were indeed correct. That is in part why I did not
question this when I first got the email 2 days ago. I ordered the parts on Sunday, they shipped Monday, I got the Tuesday and today I have a slip fit
not the desired press fit of 0.0012" hmmmmph.

Quote:
Megan,

I was just out machining and assembling my job. And the part you sent
98912A710 IS NOT the same as what I ordered 98912A510.

98912A710 has a tolerance of 0.1220 - 0.1250" the pin stock I got was
0.1235" right in the middle of the tolerance, but this is an 1/8" undersized
pin stock.

However what I ordered was...

98912A710 which has a tolerance of 0.1251" - 0.1253" which is oversized
pin stock.

I need the correct item shipped to me ASAP, the undersized pin stock will
not work in my application. If you want the wrong item returned please
send a return shipping label

Sincerely,
Ron Lemke

===============================================
In a message dated 5/6/2019 11:13:15 AM Central Standard Time, chi.sales@mcmaster.com writes:

Hi Ron,

We'll deliver the alloy steel dowel pin with the rest of your order tomorrow,
please note it will be under part number 98912A710 instead of 98912A510,
they are the same item.

I attached the updated confirmation.

Megan

===============================================
From: chi.sales@mcmaster.com
Sent: Monday, May 6, 2019 10:31 AM
To: R.....COM
Subject: Confirmation for Your May 6th Order with McMaster-Carr

630-600-3600
630-834-9427 (fax)
chi.sales@mcmaster.com
Order Confirmation
Ship to
Shade Tree Welding Services
5246 N 12000 W Rd
Custer Park IL 60481

Order Date
5/6/19
Ordered By
Ron Lemke McMaster-Carr Number
3974893
Line...Product.................................... ..............................................Orde red....Delivers.......Price..............Total

3.......98912A510 Alloy Steel Dowel Pin Stock, 1/8 Diameter, 12" Long...1each.......May 10-22...13.29 each.....13.29

McMaster-Carr Supply Company
Just venting, should have an email in the AM, McMaster does have good
Customer Service.
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  #2  
Old 05-08-2019, 06:17 PM
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Shade Tree Welder Shade Tree Welder is offline
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Default

Ok, so I posted this at 6:03PM

And I got this reply at 6:05PM
Quote:
Hi Ron,

I apologize I did not call out the tolerance differences. We are working on
the best delivery date for the oversized stock (98912A510) and will follow
up with you tomorrow after the factory opens.

We will issue credit for the undersized stock (98912A710). You do not need
to return it.

Megan
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Old 05-09-2019, 12:55 PM
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JWS JWS is offline
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Default

Wow, top notch reply right there. Sucks they screwed up, but they are making it right and quickly without BS. Another reason to keep using them.
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Old 05-09-2019, 03:08 PM
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Shade Tree Welder Shade Tree Welder is offline
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Quote:
Originally Posted by JWS View Post
Wow, top notch reply right there. Sucks they screwed up, but they are making it right and quickly without BS. Another reason to keep using them.
They do a good job, few screw ups and I do keep using them, shipping is
a little high but generally I have it in a day 2 at the most.

Unfortunately, it will be month before they will have the material in stock
so I had to cancel and buy from MSC, at twice the cost. But it is for work
and time is important.
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Old 05-09-2019, 07:17 PM
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greywynd greywynd is offline
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Default

Yep. Various work places I’ve been at here in Canada use McMaster. Unfortunately a few years ago they stopped accepting any new Canadian customers, they’ll only allow existing customers to continue. Seems they have one stop shopping for a lot of strange stuff, hardware, tooling etc.


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Old 05-09-2019, 08:38 PM
JBFab JBFab is offline
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I use them often. Shipping is within the realm of reality - not cheap, not terrible. I've ordered things from them on an afternoon and had it the next morning. Never more than 2 days.
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Old 05-09-2019, 09:33 PM
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GWIZ GWIZ is offline
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Quote:
Originally Posted by Shade Tree Welder View Post

Megan,

I was just out machining and assembling my job. And the part you sent
98912A710 IS NOT the same as what I ordered 98912A510.

98912A710 has a tolerance of 0.1220 - 0.1250" the pin stock I got was
0.1235" right in the middle of the tolerance, but this is an 1/8" undersized
pin stock.

However what I ordered was...

98912A710 which has a tolerance of 0.1251" - 0.1253" which is oversized
pin stock.

I need the correct item shipped to me ASAP, the undersized pin stock will
not work in my application. If you want the wrong item returned please
send a return shipping label

Sincerely,
Ron Lemke

.
98912A710

I guess
710 does not show on the website at least I cant find it. -.003
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  #8  
Old 05-09-2019, 10:14 PM
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Shade Tree Welder Shade Tree Welder is offline
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Quote:
Originally Posted by GWIZ View Post
98912A710

I guess
710 does not show on the website at least I cant find it. -.003
98912A510 is what I ordered.
https://www.mcmaster.com/98912a510

98912A710 is what I got.
https://www.mcmaster.com/cadinlnord/98912a710
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  #9  
Old 05-09-2019, 10:44 PM
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TEK TEK is offline
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Quote:
Originally Posted by Shade Tree Welder View Post
.

But it is for work
and time is important.
Pops always said that 'seconds add up to minutes, minutes add up to money'...
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  #10  
Old 05-10-2019, 09:14 AM
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Dave Lee Dave Lee is offline
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The last thing I ordered from Mc Master came the same day. Now that's cool!


Dave
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