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Old 02-02-2013, 12:40 PM
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allessence allessence is offline
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Default Nexgen/ HTP striker problem.. Looking for advice.

Hi Guys. I have a question since this doesn't make sense to me.


Over the year of welding I have owned exactly 3 welding helmets..

An early HF auto dark which after 4 years of living in a dungeon finally gave up. non user replaceable batteries and batteries died.

Next and Optrel Satelite which lasted 4 years without any issues till the batteries went dead.. Then Optrel sent me a new ADF for free.. A newer model at that.. Love the new blue true screen..

Then I bought an HTP Striker Digital which is a Jackson nexgen clone as a replacement when I didn't know Optrel was going to send me a new ADF.
This one has replaceable batteries and I've had to replace the batteries twice in 2 years..

Few days ago I decided to change the batteries and face plate and when I removed the inside ADF holder which you have to remove to replace either of the things the tabs that retain the ADF snapped on the front of the retainer. The helmet is supposed to have a 2 year warranty..

So, I emailed HTP and asked them what is the part #'s so I can get a new holder.. They sent back that the holder is 4.95 and 5.95 for shipping..

Now here is the part I don't get..

When I looked for the receipt for the helmet to make sure I gave them the correct model and is when I noticed the helmet has a 2 year warranty..

So, I get an email giving me the part numbers from HTP with the price.. So I send back and email asking if this would be covered under warranty..


I got back a response saying... NO it is not a warranty item and is considered a consumable like a front shield or inner shield...


WHAT???????

This ADF retainer is considered a consumable?

Now I'm a little concerned... What does this say about the helmet?

Anybody else have an issue like this? What does everybody think about this?

I like the helmet but I don't considered an ADF retainer a consumable.

The HF was 4 years old and the retainer was like new when I scrapped the helmet..

Optrel gives me a new ADF when the old one dies.. Completely out of warranty..

I've done business with HTP/USAwelds and have nothing but great things to say about the company until now.

Anybody else having problems with the ADF retainer on their Nexgens?


I don't want to sound all bitchy when I email HTP back but I really don't see how an ADF holder/retainer is considered a consumable?
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Jennifer

If I defend myself I am attacked.

My meaningless thoughts are showing me a meaningless world.

My attack thoughts are attacking my invulnerability.

I'd like to think of something smart, but I don't want to hurt myself.

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  #2  
Old 02-02-2013, 01:04 PM
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H80N H80N is offline
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Talking

Jen..

Sent a PM to "Mr. HTP".... who is a member here...

maybe it is just a misunderstanding... and he can clear it up quickly.....
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  #3  
Old 02-02-2013, 03:36 PM
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Jen

Mr. HTP has not posted here in over a year...

but here is his contact info...

Jeff Noland
HTP America, Inc.
1-800-USAWELD


you might just give him a call on their 800 number..

surely this is a misinterpretation of "consumables by the customer service rep..

he is the President...

see if he could clear this up..

couldn't hurt to try..

or you might just send him an email directly... jnoland@htpweld.com
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Last edited by H80N; 02-02-2013 at 03:49 PM.
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  #4  
Old 02-02-2013, 05:54 PM
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allessence allessence is offline
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Default

Quote:
Originally Posted by H80N View Post
Jen

Mr. HTP has not posted here in over a year...

but here is his contact info...

Jeff Noland
HTP America, Inc.
1-800-USAWELD


you might just give him a call on their 800 number..

surely this is a misinterpretation of "consumables by the customer service rep..

he is the President...

see if he could clear this up..

couldn't hurt to try..

or you might just send him an email directly... jnoland@htpweld.com
Hi

I did contact him directly.. Jeff responded with the pricing and part numbers..

Then the other nice person in the office responded to my warranty enquiry..

Both via email.


I don't have any problems with HTP. I really just wanted to know if anybody else has had this type of problem and how should I respond..


I don't see the retainer as a consumable item.. It doesn't see the usual wear like a face plate.. it doesn't get all sweated up like a head band..

Now, if I'm barking up the wrong tree just say so..

I'll buy a few retainers to keep as backups and just shelve the helmet or sell it..

It is funny that now that I need one. I've done a web search and it seems that the item does fail often enough to warrant welding webstores to keep stock of them.. Had I known this was a week link I more than likely wouldn't have bought it to begin with.

Big fan of reliable.
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Jennifer

If I defend myself I am attacked.

My meaningless thoughts are showing me a meaningless world.

My attack thoughts are attacking my invulnerability.

I'd like to think of something smart, but I don't want to hurt myself.

My google+ page

DoALL 36"
Another Johnson model J Project
Lathe? Maybe..... 1958 SBL 13"
Yeti Esseti Aka running welder on 3phase.
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  #5  
Old 02-02-2013, 06:27 PM
Rich59 Rich59 is offline
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I think there is a difference between consumables (used up in the process) and something that breaks easily. The only parts of a helmet I would consider to be consumables are batteries and the protective plastic covers.

If I really liked the helmet I would probably suck it up and get a supply of the weak part.
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Old 02-02-2013, 06:51 PM
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Quote:
Originally Posted by allessence View Post
Hi

I don't see the retainer as a consumable item.. It doesn't see the usual wear like a face plate.. it doesn't get all sweated up like a head band..

Now, if I'm barking up the wrong tree just say so..


Big fan of reliable.

Jen

I agree with you... it is not a part that I would have considered consumable..

easily broken would fall into the catagory of design or manufacturing flaw ...
from my viewpoint...
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Old 02-02-2013, 07:46 PM
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Quote:
Originally Posted by H80N View Post
Jen
easily broken would fall into the catagory of design or manufacturing flaw ...
from my viewpoint...
In my experience that is when most manufacturers reclassify something as a "consumable" or "normal wear and tear" and not covered under warranty....
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  #8  
Old 02-02-2013, 10:04 PM
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I have never broke one yet in close to 40 years of welding. I wouldn't consider it consumable.

If you get totally fed up, my local welding supply has the Lincoln Viking on sale for $209.
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  #9  
Old 02-02-2013, 11:40 PM
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Smile Thoughts...

Jen

I am still not buying their consumable story....

However... if you are otherwise happy with the performance of the thing... then $11 every couple of years for a replacement ADF holder is not too bad..

The technology is marching on and the darn things are getting better and better...especially in their low end sensitivity and battery life..
so you might consider looking at the latest new ones...


(and relegate that Jackson to backup duty... I never liked their autodark hats.. personal opinion.. but still have one as backup)


Using inverters like your Dynasty 350DX it is really easy to get flashed by an inferior helmet on low amperage TIG

As to what is the "BEST" hat???

There should be plenty of opinions on the best Autodark hat for inverter TIG..
amongst the troops..

(I will recuse myself as I am woefully behind the times on the subject.. my newest hat is a Miller Big Window Elite... which is 6plus years old and still works flawlessly.. even with my Dynasty 350DX & 200DX way down low..just have to replace the batts every 2 years)
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Last edited by H80N; 02-02-2013 at 11:49 PM.
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  #10  
Old 02-04-2013, 05:36 PM
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allessence allessence is offline
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Default

Quote:
Originally Posted by H80N View Post
Jen

I am still not buying their consumable story....

However... if you are otherwise happy with the performance of the thing... then $11 every couple of years for a replacement ADF holder is not too bad..

The technology is marching on and the darn things are getting better and better...especially in their low end sensitivity and battery life..
so you might consider looking at the latest new ones...


(and relegate that Jackson to backup duty... I never liked their autodark hats.. personal opinion.. but still have one as backup)


Using inverters like your Dynasty 350DX it is really easy to get flashed by an inferior helmet on low amperage TIG

As to what is the "BEST" hat???

There should be plenty of opinions on the best Autodark hat for inverter TIG..
amongst the troops..

(I will recuse myself as I am woefully behind the times on the subject.. my newest hat is a Miller Big Window Elite... which is 6plus years old and still works flawlessly.. even with my Dynasty 350DX & 200DX way down low..just have to replace the batts every 2 years)

yeah, I've been thinking the same thing.. I do really like the helmet and head gear.. I found the retainer for 4.35 and free shipping.. I'll order up a few I think..

Wish I could use something else and just make my own, but using metal in a helmet might not be the best idea.

Thanks all who replied.
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Jennifer

If I defend myself I am attacked.

My meaningless thoughts are showing me a meaningless world.

My attack thoughts are attacking my invulnerability.

I'd like to think of something smart, but I don't want to hurt myself.

My google+ page

DoALL 36"
Another Johnson model J Project
Lathe? Maybe..... 1958 SBL 13"
Yeti Esseti Aka running welder on 3phase.
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