Ordering Dayton Parts from Grainger

[Pat]

Is it just me, or does Grainger tend to be rather really slow on sending parts for their Dayton branded products. Last year the switch for the grinder at work went bad and there was over a 2 month wait for the replacement switch. About 6 weeks ago the recoil spring that raises the drill press arbor assembly broke, and was ordered. I would have thought that Grainger would stock most of these parts, or have a quicker delivery system.

Dayton shop tools seem to be of lesser quality than the major brands, so I wonder why we keep getting this junk when other brands are lower cost and higher quality...............bean counters that have no tool knowledge?

[Shade Tree Welder]

Originally Posted by Pat

Is it just me, or does Grainger tend to be rather really slow on sending parts for their Dayton branded products. Last year the switch for the grinder at work went bad and there was over a 2 month wait for the replacement switch. About 6 weeks ago the recoil spring that raises the drill press arbor assembly broke, and was ordered. I would have thought that Grainger would stock most of these parts, or have a quicker delivery system.

Dayton shop tools seem to be of lesser quality than the major brands, so I wonder why we keep getting this junk when other brands are lower cost and higher quality...............bean counters that have no tool knowledge?

To be honest, in my opinion, Grainger is:
Over priced.
Poor quality.
Pathetic service.
Almost zero product knowledge.

In the past 20 years I have only done business with them once or twice
as a result. Sometimes it cannot be avoided.

McMaster can be a little pricey, have great service, good if not great product
knowledge and you have often have several levels of quality to choose from
when selecting your product.

So talk with the bean heads and point the cost out to them. Then get your
equipment switched over as it breaks. Or call McMaster, they often have
crosses available for Grainger/Dayton parts as you're not the first with this
issue.

[Scotts]

Originally Posted by Shade Tree Welder

To be honest, in my opinion, Grainger is:
Over priced.
Poor quality.
Pathetic service.
Almost zero product knowledge.

In the past 20 years I have only done business with them once or twice
as a result. Sometimes it cannot be avoided.

McMaster can be a little pricey, have great service, good if not great product
knowledge and you have often have several levels of quality to choose from
when selecting your product.

So talk with the bean heads and point the cost out to them. Then get your
equipment switched over as it breaks. Or call McMaster, they often have
crosses available for Grainger/Dayton parts as you're not the first with this
issue.

Well said. I feel the same way and get treated the same way there.

Scott

[Pat]

Thanks for the feedback. At least I know I am not alone. I have never really cared for Grainger. I like how their Rep,s tell you how much of a discount you can receive, but even if there is an actuall discount, it usually still costs more from them.

That switch we were waiting for is actually a common type of power equipment switch that could be purchased at many places, but the powers that be wanted original for OSHA purposes.

[Shade Tree Welder]

Originally Posted by Pat

... but the powers that be wanted original for OSHA purposes.

somebody has no clue and needs a little education...

[platypus20]

the only good thing about Graingers is they are almost everywhere, very handy for Sq D parts, fuses, relays, motor contactors and starters .They are expensive, hard to deal with and arrogant. I know companies that buy everything they use from Graingers, from screws to nut, toilet paper to test equipment, a lot like Fastenal, they make it easy to buy from them, just not cheaply.


jack

[Cavalry]

I buy quite a bit from Grainger. Its not my money so I dont mind spending a little more for next day delivery and its usually in stock. I very rarely have issues with Dayton parts. Usually they are delivered within 3 bus days. The only time they really pissed me off was a 30" floor fan. I had bought 4 of these fans at around $250 each and one cooked the motor in 7 months. I found out the parts were no longer available for that fan. I called up my account manager and tore him a new asshole and mentioned that the MSC rep calls me at least once a week. The next day there were 4 complete fans sitting on my dock with a no-charge invoice.

[flametamer]

Originally Posted by Cavalry

The only time they really pissed me off was a 30" floor fan. I had bought 4 of these fans at around $250 each and one cooked the motor in 7 months.

We've had motor problems with those fans too.

I use Grainger quite a bit at work. The are in town, so it's easy to go get something vs. ordering. If it's not in stock, they ship from the warehouse which is south of Memphis so it's there next day. We also deal with a local co. that started as an ACE hardware store, and has now grown into an industrial supplier, 4 ACE stores, a machine & tool supply and more. I haven't dealt with Fastenal before, but we do have a few around.

Dt

[Brian C.]

Fastenal has a store about 20 miles from me. The only time I tried to buy from them was a disaster.

I wanted some copper rivets (like harness makers use), and some plain black iron rivets. No go, didnt have a clue what I was talking about. But he did make a good effort at trying to sell me some of their wonderful pop rivets.